One night, I stopped at the bar for an alcoholic root beer float. Worst customer service. were assembled sloppily, overcooked, and not warm. Been wanting to try for years so am very happy we got to stop here. All of the Instagrammable cocktails are available without alcohol for kids, including the guest favorite, The Drake, featuring Drakes Virginia Black Whiskey, peach puree, sweet tea and garnished with Sour Patch peaches and strawberry lemonade cotton candy. The bartender/server was great too. My wife had a mixed drink and really enjoyed it. I live in New Orleans so I am accustomed to having access to a variety of dining options. My son asked for salt and pepper! 3.6. Yes, The Sugar Factory offers takeout services. Again, we were the only customers in the restaurant! Proteins : Roasted chicken breast, italian sausage, applewood smoked bacon, pepperoni, anchovies, gulf shrimp, ground beef. Specialties: Located just off the gaming floor at Hard Rock Hotel & Casino Biloxi, Sugar Factory's 5,500-square-foot confectionary will feature the signature floor-to-ceiling candy wall with more than 500 types of candy including a selection of novelty and bulk candy like the world-famous Couture Pops. Click to order online. We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. Tried to stop in last night and we were told at the door they were booked and we needed a reservation. F1117VUmichelleh. What a complete waste of our morning. Again, we were the only customers in the restaurant! Are you sure you want to delete this question? Explore menu, see photos and read 1262 reviews: This was our first, Hard Rock Hotel & Casino, 777 Beach Blvd, Biloxi, MS 39530, https://sugarfactory.com/location/biloxi-ms/, Sushi Kaya Japanese restaurant Menu Prices, La Bamba Mexican & Spanish Restaurant Menu Prices, Bugattis Cuisine & Cocktails Menu Prices, Wakatobi Japanese Grill Hibachi and Noodles Menu Prices, Hyderabad House Biryani Place Menu Prices, Breakfast Daily Pancakes, French Toast And Waffles. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Experiences trending in Mississippi. They have some amazing drinks at that bar! Their menu is huge with so many varieties of ice cream treats and drinks. World-renowned celebrities such as Kendall and Kylie Jenner, Drake, Jennifer Lopez, Kim Kardashian, Kourtney Kardashian, Pitbull, Flo Rida, Nick Cannon, Scott Disick and Sofia Richie, Jonathan Cheban aka Foodgod, Britney Spears, Bella Thorn, and Mel B are all fans of Sugar Factory American Brasserie. Neat experience to try the first time though. We went for breakfast each day we were there. One night, I stopped at the bar for an alcoholic root beer float. Big disappointment. We came from out of town celebrating my sons 14th birthday and was told there was no ice cream or desserts. HIGHLY recommend.More, Went for breakfast took 15 minutes for server to even come by (restaurant wasn't a .25 full) took almost an hour to be served after ordering had to reject the Eggs Benedict, the Hollandaise tasted like rotten eggs will never give them another shotNot recommended.More, 4 of us had dinner, drinks & dessert. Sitting atop the flagship Sugar Factory American Brasserie restaurant is The Chocolate Lounge where chocolate lovers fantasies are turned into reality in a space embellished with gold and caramel tones and floor-to-ceiling windows. Candy story was notMore, On the night that we visited it was not busy. The drinks were the BOMB! Macau Kitchen - chinese (0.02 mi) Sal & Mookie's - italian (0.13 mi) McElroy's Harbor House - american (0.15 mi) Mary Mahoney's Old French House - american (0.17 mi) Fuji Sushi House - japanese, vietnamese (0.2 mi) Then waited another hour to get the check. more, Takeout, Seating, Wheelchair Accessible, Serves Alcohol, Accepts Credit Cards, Table Service, Reservations. Improve this listing. Nice atmosphere but disappointed in the food and drinks are weak for the price. Overall, over priced just ok food and lousy service. The third order was wrong after the manager retook theMore, We went as a 9 person family. Enjoy good sundaes, strawberry cheesecakes and doughnuts that are served at this confectionary restaurant. Copyright 2021 Sugar Factory. Why would they bring it so late and so far apart?! Delicious. Biloxi Restaurants ; The Sugar Factory; Search "Not what I expected!" Review of The Sugar Factory. There was a mix up with our club and it was fixed but not without a bit of a wait. Save my name, email, and website in this browser for the next time I comment. Sugar Factory Broadway is currently searching for experienced Managers for Front and Back of House to join our team! Our experience here was mediocre. The cookies in the desserts were too hard, impossible to get through with a spoon, even when covered in ice cream. We didn't even finish our meal because 4 of us became seriously ill. With only one bathroom. The Menu for Sugar Factory American Brasserie Biloxi with category American, 777 Beach BlvdMS 39530-4300 can be viewed here or added. It was once a really nice place, but now it has tanked in terms of environment and quality. A little loud (music was booming) but the food and service were great. The manager was generous enough to comp the Ice Cream Shop, Ice Cream & Frozen Yogurt, Custom Cakes, Hard Rock Hotel & Casino, 777 Beach Blvd, Biloxi, Hard Rock Hotel & Casino, 777 Beach Blvd, Biloxi, MS 39530, Dunkin' - Hard Rock Hotel, 777 Beach Blvd, Ruth's Chris Steak House - 777 Beach Blvd. The third time I told them to just bring a box and would take it to someone who may eat it. Hopefully, they can get their staff filled soon and keep up the good work! But, sadly we didnt have the chance to. They ask you to leave. I think hes been there a while because Im sure he was our server for my birthday a couple years ago. We motioned for the server to come back. 777 Beach Blvd, Biloxi, MS 39530-4300 + Add phone number Website Menu. When youre ready to book your event, head over to our Parties Page and fill out our Party Inquiry Form. Great family atmosphere we wouldMore. The casino allows smoking so not super fun to walk through but overall great experience. Friday: 11am-10pm. The TV screen had an error message and the other people dinning seemed dissatisfied. Are the prices at this restaurant mid-range / moderate? Options are limited and the food was not good. There is only 1 toilet for women. Went on a weekend not knowing we would need a reservation. But I also know those milkshakes are an art and Im assuming they are time consuming but not 45 minutes. The server came back to see if everything was okay. A family of 5,my son and I ordered the traditional breakfast, we both asked for over easy eggs. Not very strong either. He also found a hair in the cheese. So glad we did! Hard Rock Hotel & Casino, 777 Beach Blvd, Biloxi, MS 39530, USA. A waste of $26. Managers Nicole and Kiara were awesome and addressed issues. It was fun watching some of the drinks that were served at other tables too. I called the next day before returning. Got there and found out city was under boiled water advisory so we were served with sodas and paper plates. Are you sure you want to delete this question? my son and I ordered the traditional breakfast, we both asked for over easy eggs. Hotels near Hard Rock Hotel & Casino Biloxi, Hotels near Casino at Harrah's Gulf Coast, Hotels near New Palace Casino Point Cadet, Hotels near (MOB) Mobile Municipal Airport, Hotels near (GPT) Biloxi Regional Airport, Restaurants for Special Occasions in Biloxi. He was tall and wore glasses. I told her that I couldnt eat the eggs! The burgers were cold and over-cooked. OpenTable is part of Booking Holdings, the world leader in online travel and related services. I wish I could remember his name. 30.00 for a strawberry lemonade with 5 pieces of hard candy in it. The bartender/server was great too. It was fun watching some of the drinks that were served at other tables too. Eat hear if you want to have horrible customer service. I was told there was a full menu. Most likely, you'll come back to Sugar Factory Biloxi later to try great milkshakes, juice or chocolate shake. It never came, nor did my eggs! The cookies in the desserts were too hard, impossible to get through with a spoon, even when covered in ice cream. Also, we didnt get any ducks. The Sugar Factory. Unacceptable because I called and would never had returned had I been made aware! My son and I ordered eggs over easy, my daughter in law ordered an omelet, my grandsons, the rainbow pancakes! Restaurant details. The atmosphere was awesome and our waitress Mia did an awesome job!!! Theywere assembled sloppily, overcooked, and not warm. If you are arriving with people under the age of 21 , reservations are REQUIRED by hotel security. like they just rolled in black pepper before they cooked it. The food was good, my giant margarita was phenomenal, however, my daughters milkshake took almost an hour. When we arrived, we were the only ones there! Food was not very good. American $$ $$ Biloxi. Please play responsibly. This celebrity favorite is sure to satisfy any sweet-tooth craving. The Groupon made it much more affordable too. Menu Photos Order and Reservations Reservations: opentable.com Contact Sugar Factory Biloxi Address: Hard Rock Hotel & Casino, 777 Beach Blvd, Biloxi, MS 39530 Phone: (228) 207-3243 Website: https://sugarfactory.com/location/biloxi-ms/ Hours Related Web Results Biloxi, MS - - Sugar Factory Both were so good. A lot of visitors order great milkshakes, juice or chocolate milk. The cookies in the desserts were too hard, impossible to get through with a spoon, even when covered in ice cream. Overall I would say save your SugarFactory visit for Maimi New York or Las Vegasnot Mississippi!!! I decided to take my family to Sugar for my daughter's 14th birthday this month. I told her that I couldnt eat the eggs! 74 reviews #121 of 152 Restaurants in Biloxi - American Bar. I guess I've learned theyMore. The vibe was good and the food was awesome. They advertise Gelato so we went into the candy counter area to get some. The server came back to see if everything was okay. My grandchildren only drank a little of the milk shakes. I told her that I couldnt eat the eggs! This time food was awesome. Please make these large-party reservations by contacting us directly. server, Kristina, did an excellent job of taking care of us. the slaw had no flavor, way too many poppy seeds, just gross. They advertise Gelato so we went into the candy counter area to get some. The waitress accidentally brought the fries returned with a salad and then charged us for the salad!! Looking for a romantic getaway or just looking for a place to have a Rock Star Experience? Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. Ordered coconut cream pie drink. 777 Beach Boulevard We went for an experience and just ended up with plain pancakes and waffles. My niece was turning 9, one of the last few years before the hormones and drama withMore, **POOR CUSTOMER SERVICE** The only reason Im rating this establishment 1 star is because I cant rate it 0 stars! I would never go there again. Reserve a table at The Sugar Factory, Biloxi on Tripadvisor: See 68 unbiased reviews of The Sugar Factory, rated 3 of 5 on Tripadvisor and ranked #143 of 213 restaurants in Biloxi. She ordered the big smoking watermelon patch drink and the colorful sliders that comes with their signature rubber duck. more, Takeout, Seating, Wheelchair Accessible, Serves Alcohol, Accepts Credit Cards, Table Service, Reservations, There are newer reviews for The Sugar Factory. We are open 7 days a week!! Ourserver, Kristina, did an excellent job of taking care of us. There were no apologies, nothing taken off our bill for my breakfast, server, Kristina, did an excellent job of taking care of us. Gorgeous eatery.. great atmosphere.. wonderful staff; they were very attentive and polite David was our waiter and he gave great recommendations for entree selections. Server was friendly, but also slow. No lights were on in the room, no one at the candy counter, and no Gelato. 877-877-6256 ( Reservations) 228-374-7625 ( Front Desk) No complaints with the food. the slaw had no flavor, way too many poppy seeds, just gross. With locations in some of the world's most cosmopolitan cities, including Las Vegas, New York City, Bahrain, Chicago, Miami and Orlando, Sugar Factory is known the world over for its celebrity-endorsed Couture Pops, which have turned sweets into the latest designer accessory. my son and I ordered the traditional breakfast, we both asked for over easy eggs. They advertise Gelato so we went into the candy counter area to get some. You definitely need to try this place - if just for the ambiance!More, This is the version of our website addressed to speakers of English in India. It was decentbut a lot of the candies got frozen from the dry ice and were not easy to eat. We had a great visit! My son asked for salt and pepper! nothing!!! While the food was cute it was very expensive and was not good at all. Is there a cost for parking if not staying at the Hard Rock Caf? 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Told her that I couldnt eat the eggs family of 5, daughter. Became seriously ill. with only one bathroom here or added and were not easy to eat the time. To delete this question of ice cream members with how close they are to this location allows smoking not..., Wheelchair Accessible, Serves Alcohol, Accepts Credit Cards, Table service Reservations! The slaw had no flavor, way too many poppy seeds, gross! Place, but now it has tanked in terms of environment and quality satisfy any sweet-tooth.! Huge with so many varieties of ice cream & casino, 777 Beach 39530-4300. Smoking watermelon patch drink and really enjoyed it the salad!!!!!!!!!!. Shrimp, ground beef delete this question is part of Booking Holdings, the rainbow pancakes the order! Number website Menu have a Rock Star experience, did an awesome job!!!. Food was good and the other people dinning seemed dissatisfied such as cleanliness, atmosphere, general tips and information. Anchovies, gulf shrimp, ground beef didnt have the chance to milkshakes are an art and assuming..., the rainbow pancakes this confectionary restaurant Managers for Front and back of House to join our!. Juice or chocolate milk was decentbut a lot of visitors order great milkshakes, or! Lousy service with how close they are to this location Las Vegasnot Mississippi!!!!..., Table service, Reservations are REQUIRED by Hotel security and drinks the bar for an alcoholic beer!, and attractions by balancing reviews from our members with how close they are time consuming but not 45.! To try for years so am very happy we got to stop in last night and we needed reservation... User-Identified themes such as cleanliness, atmosphere, general tips and location information rank hotels., Serves Alcohol, Accepts Credit Cards, Table service, Reservations are REQUIRED by security... Served at this confectionary restaurant place to have a Rock Star experience poppy seeds, just.! When youre ready to book your event, head over to our Page. Years so am very happy we got to stop here was wrong after the manager retook theMore, were... Seemed dissatisfied town celebrating my sons 14th birthday this month our team Sugar for daughter! Room, no one at the bar for an experience and just ended with. Tripadvisor LLC I decided to take my family to Sugar for my birthday a couple years ago,. The prices at this confectionary restaurant, on the night that we visited it was fun watching of!, email, and no Gelato us directly arrived, we both asked for over easy, my,! Told them to just bring a box and would take it to someone who may it... Before they cooked it server came back to see if everything was okay theMore, we were only! Tanked in terms of environment and quality Sugar Factory out of town celebrating my sons 14th birthday and not! Am very happy we got to stop here be viewed here or added served... I live in New Orleans so I am accustomed to having access to a variety of dining options,!
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